Customer Experience Manager Pay

HRS reinvents how businesses Work, Stay and Pay. As Customer Experience Manager PAY, you will join a team of experts in payment solutions, impacting all HRS PAY customers globally.

Requirements

• Several proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments.
• Exposure to the payments industry and Enterprise customers management; ideally in travel or fintech.
• Customer-centric mindset with passion for delivering exceptional service.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Excellent communication and stakeholder management skills, first experience in conducting internal trainings.
• Experience in working within a matrix organization and cross-functional collaboration.
• Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions.
• Experienced in working in virtual, high-performing teams.
• Structured, detailed oriented working style with strong organizational skills.
• Fluency in German and English, spoken and written, additional language such as Italian or French is a plus.

Benefits

• Attractive remuneration
• Annual or multi-year bonus
• All necessary work equipment
• Mobility