Customer Experience Specialist
HRSCologne, North Rhine-Westphalia, Germany
Posted January 13, 2026
Full Time
About the Company
HRS is a global tech company specializing in business travel solutions, offering hotel booking, enterprise hotel solutions, and sustainable travel options. As a leader in the industry, HRS simplifies processes for multinational corporations and travelers alike through its extensive global network and local expertise. With offices worldwide, HRS provides innovative billing, payment, and invisible pay services to enhance the travel experience while ensuring cleanliness and safety.
Job Description
Customer Experience Specialist responsible for leading the operations of assigned accounts in the DACH region, ensuring excellent customer support, and driving operational excellence and customer success.
Requirements
- Degree in Tourism, Business Administration, or commercial education
- Professional experience in customer-facing roles, ideally from the hospitality or TMC industry
- Autonomous working style
- Self-confident appearance in front of customers
- Structured way of working and ability to work with data
- High level of self-motivation
- Strong orientation on results
- Ability to work under time pressure, prioritize tasks wisely, and align with stakeholders
- Excellent communication skills
- Fluency in German and English
Benefits
- Attractive remuneration
- Fixed monthly salary
- Annual or multi-year bonus
- All necessary work equipment
- Mobility