The Fraud Monitoring Supervisor is responsible for overseeing fraud surveillance operations, including monitoring for fraudulent activities, investigating alerts, and managing the Fraudulent Transaction Dispute Handling (FTD) process. This role focuses on regulatory compliance, operational continuity, adherence to SOPs, and timely escalation of suspicious activities.
Requirements
- Oversee fraud monitoring systems and ensure alerts are investigated promptly.
- Identify suspicious activities, conduct risk analysis, and optimise fraud detection rules.
- Lead in-depth investigations into suspected or reported fraud trends, gathering evidence.
- Supervise on duty fraud analysts to ensure 24x7 monitoring of digital transactions.
- Monitor transaction queues, assign workload, and manage shift coverage.
- Report daily statistics, operational issues, and system anomalies.
- Uphold confidentiality, compliance, and operational integrity.
- Manage FTDH tasks according to regulatory requirements.
- Own and manage the FTDH task as per the regulatory requirements.
- Lead projects from start to finish based on imminent fraud behavior.
