Senior Customer Success Manager with fluent German
HypatosEXTERNS, Remote
Posted February 2, 2026
Full Time
About the Company
Hypatos is a company that believes in diverse perspectives and creates a diverse and inclusive environment where you feel a sense of belonging.
Job Description
We are looking for an experienced Customer Success Manager to accompany companies on their way to intelligent automation. As a strategic partner and value consultant, you will work closely with our customers, understand their individual needs, and steer strategic initiatives to maximize the value they derive from our solutions and services.
Requirements
- Bachelor's degree in a relevant field or equivalent practical experience
- 3-4 years of experience in customer success, account management, or consulting - ideally in the SaaS or AI field
- Proven successes in building and implementing customer success processes, playbooks, and strategies
- In-depth understanding of adoption and retention metrics, as well as customer lifecycle management
- Experience with enterprise SaaS deployments or digital transformation projects
- Excellent communication and presentation skills to clearly convey complex topics
- Analytical thinking with the ability to interpret customer data and implement concrete measures
- Passion for AI automation, process optimization, and business transformation
- Fluent English and German language skills are required
Benefits
- Attractive remuneration package including company shares
- Personal training budget
- Meal allowance
- Sports activities
- Free drinks (including beer)
