At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry. We’re changing the way insurance companies make billion-dollar decisions using outdated tools. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We’re looking for a Customer Success Manager to join our team and drive measurable customer value and adoption.
Requirements
- Delivered measurable value and adoption outcomes for enterprise SaaS customers, ideally within insurance, fintech, or complex B2B environments.
- Managed account health and renewals, achieving strong net revenue retention and identifying expansion opportunities in a high-growth setting.
- Led high-impact customer engagements (QBRs, workshops, value assessments) that resulted in increased product adoption and customer satisfaction.
- Captured and synthesised structured customer feedback, influencing product or operational improvements at scale.
- Collaborated effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges.
- Demonstrated resilience, adaptability, and proactive ownership in fast-paced, ambiguous environments, consistently prioritising actions for business impact.
Benefits
- £5,000 training and conference budget for individual and group development.
- 25 days of holiday plus 8 bank holidays (33 days total).
- Company pension scheme via Penfold.
- Mental health support and therapy via Spectrum.life.
- Individual wellbeing allowance via Juno.
- Private healthcare insurance through AXA.
- Income protection and Life Insurance.
- Cycle to Work Scheme
- Equity: We offer equity across all roles at hx, making it a significant component of total compensation.
- Top-spec equipment (laptop, screens, adjustable desks, etc.).
- Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
- Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry
- Exceptional opportunities for personal development and growth as we build something remarkable together.
