Ingeniero de Soporte en Sitio (Miguel Hidalgo)
icorpMexico City, Mexico City, Mexico
Posted June 19, 2025
Full Time
About the Company
icorp was founded in 1986 to provide IT Services to large organizations. Our company currently has more than 500 specialists providing IT user help desk, infrastructure, and application support services. Several national and international companies rely upon icorp services (in some cases for over 30 years). icorp corporate office is located at Querétaro (Mexico) and we have a Service Center in Mexico City. Our technical staff is strategically located in more than 128 cities throughout Mexico. We hope to partner with you very soon to help improve and grow your business. Flexible Service Model Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness. The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
Job Description
We are seeking a Site Support Engineer to provide on-site technical support and user support. This role involves assisting with user issues, maintaining equipment, managing inventory, and coordinating hardware maintenance with vendors. The ideal candidate will have excellent communication skills and a strong technical aptitude.
Requirements
- Bachelor's Degree/Engineering in Information Systems, Communications and Networks or related.
- Excellent customer service and service attitude.
- Knowledge of ticket tools.
- 2 years in IT support.
- English (read 70%, write 40%, speak 40%).