Help Desk Analyst (29047)
Idealforce LLCPhoenix, Arizona, United States
Posted June 5, 2014
Full Time
About the Company
IDEALFORCE is a staffing agency providing Contract and permanent positions to various clients.
Job Description
IDEALFORCE has a Contract position available for a Help Desk Analyst to join their customer in Phoenix, AZ. The ideal candidate will troubleshoot, analyze, and diagnose problems, and provide technical assistance. This is an on-site position, considering only local candidates.
Requirements
- Troubleshooting, analyzing, and diagnosing problems at a Tier II level
- Opening tickets in the ticket tracking system and following through to resolution within service level agreements
- Communicating outstanding issues and status with resolution to users and supervisor, programming support staff, other government agencies, and community partners
- Monitoring a variety of system reports and resolving production issues
- Participating on system projects: analyzing business processes, organizational procedures, workflow, and information requirements