Help Desk Analyst (29310)
Idealforce LLCPhoenix, Arizona, United States
Posted June 24, 2014
Full Time
About the Company
IDEALFORCE is a company that provides contract staff to various clients.
Job Description
Help Desk Analyst needed to troubleshoot, analyze, and diagnose problems reported by phone, email, fax, or other communication method at a Tier II level. Work involves opening tickets, communicating with users and supervisors, and participating in system projects.
Requirements
- Troubleshooting, analyzing, and diagnosing problems at a Tier II level
- Opening tickets in the ticket tracking system and following through to resolution within service level agreements
- Communicating with users and supervisors
- Participating in system projects