宾客服务经理
IHGChina
Posted June 6, 2025
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
The 宾客服务经理 (Hotel Receptionist/Manager) will report directly to and communicate with the Front Office Manager. They will provide functional assistance and guidance to all hotel departments, respond to guest needs, and oversee the Reception and Reservations teams. The role emphasizes proactive guest interaction and ensuring high-quality service.
Requirements
- Reports to and communicates with the Front Office Manager.
- Provides functional assistance and guidance to all departments.
- Responds to guest needs and resolves related problems.
- Supervises and directs Reception and Reservations personnel.
- Ensures VIPs and priority club guests receive special attention.
- Regularly inspects the front and back of the house for cleanliness.
