Guest Service Agent 宾客服务接待员

The guest service representative is responsible for all aspects of guest interaction, including greeting, registration, checking in/out, handling payments, and ensuring a positive experience. They maintain knowledge of hotel procedures, handle guest requests, and contribute to the hotel's overall operation by following established policies.

Requirements

• Greets all guests at all times and learns guest names.
• Registers and checks in all arrivals according to established procedures.
• Handles guest payments and currency exchange.
• Keeps accurate hotel records and handles inquiries.
• Maintains a clean and orderly front desk area.