Guest Services Agent 宾客服务接待员

The guest services agent is responsible for greeting guests, registering them, managing rooms, maintaining check-in/check-out procedures, and assisting with any requests. They should be knowledgeable of hotel procedures, guest needs, and IHG loyalty programs. They also handle complaints and ensure a positive guest experience.

Requirements

• Greets all guests with a friendly and helpful attitude.
• Registers and handles room changes accurately.
• Maintains knowledge of departmental standards.
• Performs check-in/check-out procedures.
• Handles guest requests and complaints.