Guest Services Agent 宾客服务接待员（校招空宣专场）

This guest services role focuses on providing excellent customer service to all hotel guests. Responsibilities include greeting guests, registering arrivals, handling room changes, managing cash, and assisting with guest inquiries. The role requires accuracy, attention to detail, and a commitment to providing a positive experience.

Requirements

• Greet guests with a friendly and helpful attitude.
• Assist with room checks and guest registration.
• Maintain accurate cash handling and reporting.
• Handle guest complaints and inquiries.
• Perform audits and prepare work for audit.
• Knowledge of standard reservation procedures.