Guest Service Agent 前台接待员

The Guest Service Agent will be responsible for all front desk operations, including financial returns, guest check-in/out, room assignment, and handling guest requests. This role requires meticulous attention to detail, knowledge of hotel services, and strong communication skills to provide a positive guest experience.

Requirements

• Promote Hotel sales and in-house facilities
• Maintain intimate knowledge of departmental standards and procedures
• Perform check in, check out, and room change procedures
• Accurately record all transactions
• Handle currency exchange
• Manage guest check-in/out