Guest Services Agent 宾客服务接待员
IHGChina
Posted August 4, 2025
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
This guest services agent role involves all front desk functions like reception, check-in/check-out, room arrangement, and guest interactions. They welcome guests with a friendly attitude, manage bookings, handle complaints, and strive to maintain high hotel standards and safety.
Requirements
- Greeting and welcoming guests with a friendly and willing attitude.
- Performing room, check-in/check-out and room change procedures.
- Handling guest complaints and requests.
- Transferring issues to supervisor or night manager when necessary.
