Guest Services Agent

The Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong is responsible for delivering exceptional first impressions to guests, managing front office operations, and ensuring personalized guest attention. This role focuses on creating memorable experiences and building loyalty among IHG One Rewards Members. The position demands proactive, skilled communication, and a commitment to excellent service.

Requirements

• Deliver a bespoke staying experience based on Kimpton's approach.
• Execute front desk, guest relations, and guest service center activities.
• Master communication channels to resolve guest requests.
• Maintain detailed knowledge of departmental standards.