Guest Services Supervisor

Kimpton is seeking a Guest Services Supervisor for their Hong Kong property, Tsim Sha Tsui. This role focuses on delivering exceptional first impressions by managing front office operations, ensuring prompt and professional guest attention, and building relationships to enhance guest satisfaction. It's a fast-paced position involving supervisory duties across the front desk, guest relations, and guest service centre.

Requirements

• Delivering a bespoke staying experience based on Kimpton Guest Journey
• Executing Kimpton’s approach to guest engagement, creating memorable experiences
• Mastering various communication channels to address guest requests
• Handling guest comments and complaints in accordance to hotel policies
• Supervising and training new colleagues
• Working with Opera, Microsoft Office Suite, Quore, and JDS