Reservation Agent
IHGRiyadh Region, Saudi Arabia
Posted October 13, 2025
Full Time
About the Company
IHG Hotels & Resorts is a global hospitality company with 19 hotel brands across luxury, premium, and essentials segments.
Job Description
As a Reservation Agent at Crowne Plaza RDC, you will be the first point of contact for guests making room bookings. You will handle all reservation inquiries efficiently, professionally, and in accordance with IHG and Crowne Plaza standards. Your role will directly contribute to guest satisfaction, revenue optimization, and a smooth guest experience.
Requirements
- Handle all incoming calls, emails, and online reservation requests in a courteous and professional manner.
- Accurately input reservations into the Property Management System (PMS) while ensuring all necessary information is collected.
- Maximize room occupancy and revenue by applying upselling techniques and ensuring availability is managed effectively.
- Maintain knowledge of current hotel rates, promotions, packages, and hotel services.
