Helpdesk Manager-Travel Sys Financial Support
Immersion Consulting, LLCUnited States
Posted August 15, 2025
Full Time
About the Company
Immersion Consulting, LLC is a consulting firm that delivers IT and business solutions to government and private sector clients, specializing in system analysis, financial reporting, SharePoint development, and technical support. The company focuses on driving operational efficiencies and sustainable results through data‑driven insights and collaborative partnerships.
Job Description
Immerse Consulting is seeking a Helpdesk Manager for Travel Sys Financial Support to oversee the technical support operations within the Defense Travel Management Office's Travel Assistance Center (TAC). This role focuses on financial support operations for the Defense Travel System (DTS) within the Travel Systems Financial Support Manager, ensuring clients with financial-related travel system issues.
Requirements
- Manage and oversee the financial support helpdesk operations within the TAC.
- Ensure financial support operations align with contract standards and the established Concept of Operations (CONOPS).
- Lead and mentor analysts providing technical support for DTS financial processes.
- Provide expert-level support and guidance on DTS Lines of Accounting and Budget Administration.
- Coordinate with Immersion PM, DTMO PMO, and DTS PMO on financial system updates and process improvements.