Helpdesk Manager - Travel System Tech Support
Immersion Consulting, LLCUnited States
Posted August 15, 2025
Full Time
About the Company
Immersion Consulting, LLC is a consulting firm that delivers IT and business solutions to government and private sector clients, specializing in system analysis, financial reporting, SharePoint development, and technical support. The company focuses on driving operational efficiencies and sustainable results through data‑driven insights and collaborative partnerships.
Job Description
Immersion Consulting is seeking a Helpdesk Manager – Travel System(s) Technical Support for Defense Travel Management Office Travel Assistance Center. This role involves managing technical support operations related to the Defense Travel System (DTS) and its integrated systems, leading and training analysts, and ensuring operational alignment with contract standards. The ideal candidate will integrate industry expertise with deep technical and operational capabilities to deliver exceptional results.
Requirements
- Minimum 5 years of experience at the enterprise or DoD component headquarters/major command level with DTS Login, Certification Authority, Import/Export functionality, interfacing system deficiencies, system reports (Report Scheduler and BI Reporting Tool), establishing workaround procedures, and reporting system issues with documentation.
- Bachelor’s Degree in a related field. Experience may substitute education requirements.