Senior Customer Support Engineer - India
IncortaBengaluru, Karnataka, India
Posted July 1, 2025
Full Time
About the Company
Incorta is an open data delivery platform that enables real-time analysis of live data across all systems without complex ETL processes. It offers intuitive tools, AI-powered querying, and prebuilt applications to help enterprise teams quickly gain insights and make informed decisions, breaking down technical barriers with minimal engineering effort.
Job Description
Incorta is a next-generation data analytics and business intelligence platform offering end-to-end data experience. They are seeking a Senior Customer Support Engineer to provide post-sales support and solutions to Incorta customers, resolving technical and non-technical inquiries via phone, email, and troubleshooting complex issues. The role focuses on knowledge base enrichment and contributing to both internal and customer support teams.
Requirements
- B.S.C. in Computer Engineering, Computer Science, or a similar technical degree
- 5+ years of technical support experience
- Excellent analytical and troubleshooting skills
- Strong experience in setting up and troubleshooting Linux and Tomcat
- Knowledge in RDBMS, DB modeling, and SQL
