Senior Customer Support Engineer - US Time Zone
IncortaCairo, Cairo, Egypt
Posted May 23, 2024
Full Time
About the Company
Incorta is an open data delivery platform that enables real-time analysis of live data across all systems without complex ETL processes. It offers intuitive tools, AI-powered querying, and prebuilt applications to help enterprise teams quickly gain insights and make informed decisions, breaking down technical barriers with minimal engineering effort.
Job Description
Incorta is a data analytics and business intelligence platform that aims to deliver value from transactional data with a rapid, agile, and cost-effective solution. They are seeking a Senior Customer Support Engineer to provide post-sales support, technical assistance, and advocate for customer needs, ensuring excellent experiences for both the customer and the team. The role involves resolving customer inquiries, troubleshooting issues, and contributing to continuous improvement and product development.
Requirements
- B.S. in Computer Engineering or Computer Science
- 8+ years of technical experience
- 3-5 years of customer support experience
- 2+ years of work experience supporting analytics and BI software products
- Excellent analytical and troubleshooting skills
- Strong experience with Linux, Tomcat, Web logic, Zookeeper, Spark, Hilex, and Kafka
- Good Experience in Python Knowledge
- Excellent oral and written communication skills
- Ability to work in the US time zone
