Service Delivery Senior Manager (Operations)

Indra is seeking a Service Delivery Senior Manager (Operations) to lead the overall operational management and performance of the revenue collection service delivered under the programme. The role involves providing leadership across several operational functions and ensuring effective service delivery and alignment with programme objectives.

Requirements

• Bachelor's degree in engineering, Information Technology, Business, or related discipline.
• Minimum 15 years of experience in Back-office technology, service delivery, operations management, or IT operations.
• Proven experience managing complex operational services in large-scale programmes or managed service environments.
• Strong experience leading multi-disciplinary operational teams.
• Experience managing services under SLA-driven contracts.
• Strong understanding of IT service management and operational processes.
• Demonstrated experience in stakeholder management within complex multi-party environments.
• Excellent leadership, communication, and decision-making capabilities.

Benefits

• 25 days per annum + 8 days bank holidays (options to buy/sell days)
• 35 hour working week
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment