Customer Success Manager
InfiterraIndiana, United States
Posted October 30, 2025
Full Time
About the Company
Infiterra's B2B SaaS platform simplifies subscription service delivery.
Job Description
Infiterra is seeking a proactive Customer Success Manager to support its global growth in the EMEA region. This role focuses on driving adoption, delivering value, and expanding accounts for B2B SaaS customers, collaborating with Sales and Engineering. It involves strategic consulting, data-driven account management, and advocacy for customer success.
Requirements
- 3+ years’ experience in Customer Success Management for B2B SaaS or software consulting.
- Strong understanding of SaaS metrics (ARR, GRR/NRR, adoption rates, expansion revenue).
- Proven track record in building long-term customer relationships.
- Exceptional project management, analytical, and problem-solving skills.
- Excellent communication and presentation abilities in German and English; additional languages a plus.
- Strategic mindset & adaptable.
- Experience using CRM and customer success platforms (e.g., HubSpot, Salesforce).
Benefits
- Fully remote work
- Flexible working hours
- Learning & development budget
- Tech-passionate team with a friendly culture