Customer Success Manager
InfiterraVienna, Austria • Munich, Bavaria, Germany • Berlin, Germany • Frankfurt, Hesse, Germany
Posted October 30, 2025
Full Time
About the Company
Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers automate and grow their subscription business.
Job Description
Infiterra is seeking a Customer Success Manager based in the DACH region to support its global growth by simplifying subscription service delivery for B2B SaaS and managed service providers. This role focuses on building and managing customer relationships, driving adoption, expanding accounts, and ensuring renewals within a dynamic, forward-thinking team. The manager will act as a strategic partner and trusted advisor to customers, delivering value and advocating for customer success.
Requirements
- 3+ years’ experience in Customer Success Management for B2B SaaS or software consulting
- Strong understanding of SaaS metrics (ARR, GRR/NRR, adoption rates, expansion revenue)
- Proven track record in building long-term customer relationships and driving commercial outcomes
- Exceptional project management, analytical, and problem-solving skills
- Excellent communication and presentation abilities in German and English
Benefits
- A tech-passionate team with a friendly culture
- Fully remote work
- Flexible working hours
- Learning & development budget