Customer Success Manager
InfiterraGermany
Posted October 30, 2025
Full Time
About the Company
Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business.
Job Description
Infiterra is seeking a Customer Success Manager for the DACH region to support global growth. The role involves managing post-sale customer lifecycle, driving product adoption, and ensuring renewals, leveraging strategic consulting and data-driven account management. This is a multifaceted role combining consulting, data analytics, and advocacy for customer success.
Requirements
- 3+ years’ experience in Customer Success Management for B2B SaaS or software consulting, ideally in high-growth environments
- Strong understanding of SaaS metrics: ARR, GRR/NRR, adoption rates, and expansion revenue.
- Proven track record in building long-term customer relationships and driving commercial outcomes with measurable results.
- Ability to simplify complex technical concepts and communicate them clearly to both technical and non-technical audiences.
- Exceptional project management, analytical, and problem-solving skills.
- Excellent communication and presentation abilities in German and English; additional languages a plus.
- Strategic mindset – thinks big, acts bold, and always looks for scalable solutions.
- Flexible, adaptable, and thrives in dynamic, fast-paced settings.
- Experience using CRM and customer success platforms (e.g., HubSpot, Salesforce, etc).
Benefits
- A tech-passionate team with a friendly culture
- Fully remote work
- Flexible working hours
- Work-from-anywhere scheme (travel and work)
- Learning & development budget