Infiterra is seeking a Customer Success Manager for the DACH region to support global growth. The role involves managing post-sale customer lifecycle, driving product adoption, and ensuring renewals, leveraging strategic consulting and data-driven account management. This is a multifaceted role combining consulting, data analytics, and advocacy for customer success.
Requirements
- 3+ years’ experience in Customer Success Management for B2B SaaS or software consulting, ideally in high-growth environments
- Strong understanding of SaaS metrics: ARR, GRR/NRR, adoption rates, and expansion revenue.
- Proven track record in building long-term customer relationships and driving commercial outcomes with measurable results.
- Ability to simplify complex technical concepts and communicate them clearly to both technical and non-technical audiences.
- Exceptional project management, analytical, and problem-solving skills.
- Excellent communication and presentation abilities in German and English; additional languages a plus.
- Strategic mindset – thinks big, acts bold, and always looks for scalable solutions.
- Flexible, adaptable, and thrives in dynamic, fast-paced settings.
- Experience using CRM and customer success platforms (e.g., HubSpot, Salesforce, etc).
Benefits
- A tech-passionate team with a friendly culture
- Fully remote work
- Flexible working hours
- Work-from-anywhere scheme (travel and work)
- Learning & development budget