Principal Consultant - ServiceNow Program Lead - London, UK

As a Principal Consultant - ServiceNow Program Lead, you will be responsible for leading ServiceNow solutions and projects, mentoring teams, and collaborating with clients to deliver high-quality solutions. The role requires a deep understanding of ServiceNow, ITSM, and project management, as well as excellent communication and leadership skills.

Requirements

• Project Management and Team Management
• Standard Project Management activities
• Risk Management
• Lead quality assurance
• Monitor and report on project progress
• Present to stakeholders reports on progress as well as problems and solutions
• Implement and manage change when necessary to meet project outputs
• Evaluate and assess the result of the project
• Support relevant stakeholders to define and document the problem and the high-level solution to solve large/complex prospects
• Ability to analyze the customer/client issues and provide relevant solution, anticipate customer needs, and provide inputs for solutioning
• Should have strong business value articulation skills
• Able to liaise with customer/client key stakeholders and drive strategic planning and improvement initiatives
• Ability to manager a large team of 15 or more implementation specialists and often multiple smaller projects closely working with team in India
• Ensure financial control and reporting for the project & program.
• Domain Knowledge: Manufacturing, Telecom, Pharma, Retail, FS
• Demonstrate thorough understanding of industry standard, regulation in one area such as,
• Certified on industry best practices such as: PMP Certification or equivalent, SAFE or equivalent Agile Certification, ITIL Certification, Service Now Certification Presales Certification at a minimum

Benefits

• Healthcare Insurance
• Retirement Plan
• Generous Paid Time Off
• 401k Matching