As a Principal Consultant - ServiceNow Program Lead, you will be responsible for delivering ServiceNow solutions to large customers, managing project timelines, budgets, and resources, and mentoring and managing teams delivering projects around ServiceNow implementation / transformation. The role requires experience in delivering ServiceNow solutions, project management, and team management, with a strong understanding of ITIL best practices and ServiceNow certification.
Requirements
- Project Management and Team Management
- Standard Project Management activities like help define project scope, planning, goals and deliverables
- Able to identify core project team members and manage the project against set deliverables
- Enforce project timelines, guidelines, manage project budgets, allocations, and resourcing requirements
- Risk Management
- Lead quality assurance
- Monitor and report on project progress
- Present to stakeholders reports on progress as well as problems and solutions
- Implement and manage change when necessary to meet project outputs
- Evaluate and assess the result of the project
- Domain Knowledge: Demonstrate thorough understanding of industry standard, regulation in one area such as, Manufacturing, Telecom, Pharma, Retail, FS etc. to suggest relevant enhancements for simple gaps and compliance.
- Demonstrates a deep understanding of ITIL best practices as core skill
- Understands the IT Services landscape at various levels. Understands how to manage delivery / sales in an IT business environment.
- Certified on industry best practices such as: PMP Certification or equivalent, SAFE or equivalent Agile Certification, ITIL Certification, Service Now Certification Presales Certification at a minimum
Benefits
- Competitive salary and benefits package
- Opportunity to work on exciting projects with global clients
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Recognition and reward for outstanding performance
