Support Engineer L1/L2
Infotel UKChennai, Tamil Nadu, India
Posted November 3, 2025
Full Time
About the Company
The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all.
Job Description
Infotel UK is seeking a dedicated and technically skilled Support Engineer for L1/L2 application support to join our growing team. In this role, you will be responsible for providing first and second-level support for our various applications and ensuring that client issues are resolved efficiently and effectively.
Requirements
- Proven experience as a Support Engineer or in a similar customer-facing role
- Strong understanding of application support cycles, L1 & L2 procedures, and troubleshooting methodologies
- Knowledge of SQL databases and ability to run queries to troubleshoot issues
- Experience with help desk ticketing systems and ITIL processes
- Excellent communication and interpersonal skills
- Problem-solving mindset with a proactive approach to identifying issues
- Ability to work independently and collaboratively within a team
- Technical certifications (e.g., ITIL, CompTIA) are a plus
Benefits
- Family Leave (Maternity, Paternity)
- Training & Development
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
