Customer Support Engineer

InfyStrat is seeking an enthusiastic Customer Support Engineer to serve as the first point of contact for clients' technical needs. The role involves troubleshooting issues, providing solutions, educating customers on best practices, and collaborating with product and engineering teams to resolve complex problems. This position is part of a dynamic team dedicated to fostering professional growth and customer satisfaction.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• 2+ years of experience in technical support or customer service roles.
• Strong problem-solving skills with a deep understanding of software applications.
• Exceptional communication skills, both written and verbal.
• Proficiency in customer support software and CRM tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with network protocols, databases, and programming is an advantage