Customer Support Engineer

The company is seeking a Customer Support Engineer to support local teams, focus on platform stabilization, business solution stabilization, and project assignments. This role involves fault finding, aligning processes, and maintaining customer interactions. The position is on-site and requires a skilled Business Analyst.

Requirements

• Fault finding, Alignment, Use Case update/develop, Spec'ing
• Gov Process management in ensuring collaboration
• Customer fronting
• Scope compliance & Spec'ing, Config Management etc.
• Defect process management 1st, 2nd, 3rd party collaboration
• Test, deploy, signoff in governance process management
• Assist / Advise PM on Closeout and Handover Process (Business and Support)
• Thematic Handover & The Transition to a full Data Admin Service (a) Structure, Customer Interface (b) Management/Oversight of Schematic Team