Customer Support Engineer

InfyStrat is seeking a Customer Support Engineer to join their customer success team. The role involves providing technical support to clients, resolving issues, and assisting with product adoption and best practices. The ideal candidate will have a strong technical background and excellent communication skills.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies (a plus).