Customer Success Lead
Town WebPhilippines
Posted March 13, 2026
Full Time
About the Company
Town Web and HeyGov are on a mission to modernize how local governments serve their communities. We build websites, digital tools, and AI powered software that make municipal Clerks' lives easier and improve citizens' access to services and information.
Job Description
Customer Success Lead is responsible for leading the support team, managing escalations, improving internal processes, and ensuring support operations run smoothly and efficiently. This role focuses on coordinating daily support activity and helping ensure the Customer Success team delivers consistent, high-quality service.
Requirements
- At least 5 years of experience in Customer Support
- 3 years in a management role, ideally leading a team of 10 or more
- Proven record of creating high-performing support teams
- Previous experience in SaaS or Tech Support
- Familiarity with tools like Slack, ClickUp, Notion (or similar)
Benefits
- Health Insurance
- Retirement Plan
- Paid Time Off
- 401k Matching
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
