Junior or Trainee IT Systems Support Analyst
InTalent AsiaSri Lanka
Posted December 11, 2025
Full Time
About the Company
InTalent Asia is a global HR services provider headquartered in Colombo, Sri Lanka, operating in over 20 countries across Asia, Europe, the Middle East, and North America. The company delivers end‑to‑end talent solutions—including recruitment, staffing, executive search, headhunting, PEO and EOR services, and staff augmentation—to help businesses scale and manage workforce compliance worldwide. Its distinctive value lies in a highly experienced, strategically focused team that customizes solutions to align with each client’s objectives while handling payroll, benefits, and regulatory compliance. By combining a broad geographic reach with a personalized, results‑driven approach, InTalent Asia empowers organizations to focus on core growth while we manage their talent needs.
Job Description
We are hiring a Junior or Trainee IT Systems Support Analyst to provide level 1 service desk support for end users in a Microsoft 365 cloud environment.
Requirements
- Provide L1 remote IT support to end users for hardware and software issues
- Analyze and resolve support tickets or alerts from automated monitoring systems within organizational level agreements (OLAs)/service level agreements (SLAs)
- Escalate support tickets or alerts to Internal L2 systems support engineer, group IT manager, vendors and support-providing partners in a timely manner
- Support L2 IT operational tasks
- Work with Internal L2 systems support engineers to administrate end user and endpoint devices user & groups management, provision, enrolment, installation and application of device & app security profiles, device data backup and resolve incidents