Junior/Trainee IT Systems Support Analyst
InTalent AsiaLocation not specified
Posted December 11, 2025
Full Time
About the Company
InTalent Asia is a global HR services provider headquartered in Colombo, Sri Lanka, operating in over 20 countries across Asia, Europe, the Middle East, and North America. The company delivers end‑to‑end talent solutions—including recruitment, staffing, executive search, headhunting, PEO and EOR services, and staff augmentation—to help businesses scale and manage workforce compliance worldwide. Its distinctive value lies in a highly experienced, strategically focused team that customizes solutions to align with each client’s objectives while handling payroll, benefits, and regulatory compliance. By combining a broad geographic reach with a personalized, results‑driven approach, InTalent Asia empowers organizations to focus on core growth while we manage their talent needs.
Job Description
We are Hiring! This position requires an individual with a passion for technology and the ability to learn new technologies while supporting a global team in a cloud-based remote virtual IT infrastructure environment.
Requirements
- Level 1 service desk support for end users for both hardware and software
- Troubleshooting and escalating issues to L2 systems support engineers and/or suppliers for on-site support
- Analyzing and resolving support tickets or alerts from automated monitoring systems within the timeframes of organizational level agreements (OLAs)/service level agreements (SLAs)
- Escalating support tickets or alerts that you are not able to resolve to the Internal L2 systems support engineer, group IT manager, vendors and support-providing partners in a timely manner
- Supporting L2 IT operational tasks
- Liaising with Internal L2 System support engineers to coordinate with the vendors and suppliers, and administrate Internal IT Application Systems, Servers, LAN and Cloud infrastructure
- Working with Internal L2 systems support engineers to administrate end user and endpoint devices user & groups management, provision, enrolment, installation and application of device & app security profiles, device data backup and resolve incidents
- Working with Internal L2 system support engineers to implement continual improvement solutions and troubleshoot endpoint devices with cloud systems
