Transfers Team Manager

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years and are now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

Requirements

• Experienced people manager with ability to manage, develop and coach high performing teams and individuals within a regulated, fast paced operational environment.
• Maximise team efficiency through effective resource and skills management/planning, to build a multi-skilled function, ensuring competence is continuously assessed and built on.
• Help deliver a multi-channel service, supporting inbound and outbound contacts including telephone calls, emails and secure messaging
• Lead and drive short, medium and long term strategic plans through identifying change and improvement initiatives to deliver sustained operational improvement
• Capability to respond with agility to organisational and regulatory change.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle