Deal Desk Manager
IntercomDublin, Ireland
Posted October 9, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Deal Desk Manager to oversee the quote-to-order process, driving sustainable growth, and reducing sales cycle times for their AI-powered customer service solutions. This role requires a proactive, independent thinker with strong communication and collaboration skills to guide sales teams, manage contracts, and ensure policies are implemented. It's a hands-on role offering significant influence on the company's direction.
Requirements
- 4+ years experience in Deal Desk or a related function within SaaS or AI
- Experience with complex, cross-functional deal/contract management across Sales, Finance, Product and Legal
- Strong structured problem solving skills
- Ability to work autonomously and prioritize requests
Benefits
- Competitive salary and equity
- Comprehensive health insurance
- Pension scheme
- Life assurance
- Flexible holidays
- Cycle to Work Scheme
- Laptop and other tech allowance
