Senior Engineering Manager - Support Platform
IntercomDublin, Ireland
Posted October 21, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Engineering Manager to lead teams focused on their support strategy and customer experience. This role involves defining product roadmaps, working closely with customers, and ensuring high-quality customer outcomes. Intercom is an AI-first company focused on transforming the customer service experience with its AI-powered customer service agent, Fin.
Requirements
- 5+ years of experience leading engineering teams.
- Experience leading multiple teams or a broad product area.
- Strong product mindset and customer obsession.
- Comfortable in a fast-paced, ambiguous environment.
- Eagerness to work with customers.
- Proficiency in using AI tools.
- Outcome-driven and self-starter.
Benefits
- Competitive salary and equity
- Lunch provided
- Snack foods and kitchen supplies
- Pension scheme
- Life insurance
- Health insurance
- Paid time off
- Paid maternity leave
- Paid paternity leave
- Cycle-to-Work Scheme
- Laptop & Accessories
- MacBooks
- Subscriptions