Senior Engineering Manager - Support Platform
IntercomLondon, England, United Kingdom
Posted October 21, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Engineering Manager to lead teams focused on the Inbox and Ticketing product. This role involves owning a large product area, collaborating with internal stakeholders, and driving clarity across teams. The company provides AI-powered customer service solutions to thousands of businesses and is a leader in AI-first software building.
Requirements
- Minimum 5+ years of experience leading engineering teams
- Proven ability to lead multiple teams or broad product areas
- Strong product mindset and customer obsession
- Comfortable being the sole directly responsible individual (DRI)
Benefits
- Competitive salary and equity
- Pension scheme
- Life insurance
- Flexible paid time off
- Parental leave
- Cycle-to-Work Scheme
- MacBooks/Windows
- Talent Community