Senior Frontend Platform Engineer
IntercomDublin, Ireland
Posted September 8, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Frontend Engineer to join their Frontend Tech platform team. This role focuses on improving the user interface with a mission of making customer support accessible and robust. The team will be responsible for everything from design systems to frontend architecture, building tooling, and providing observability, aiming to deliver a fast, elegant Messenger experience.
Requirements
- 5+ years of experience using React to build or support complex UIs
- Deep knowledge of Web UI technologies (JavaScript, CSS, HTML) and Node.js
- Proven track record of enabling other engineers or product teams
- Significant impact on product and team performance
- Proficient with standard software engineering methodologies
Benefits
- Competitive salary and equity
- Lunch every weekday
- Variety of snack foods
- Fully stocked kitchen
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off
- Paid maternity leave
- Cycle-to-Work Scheme