Staff Frontend Platform Engineer
IntercomDublin, Ireland
Posted September 8, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Staff Frontend Engineer to build and evolve the foundations of their frontend platform. The role focuses on scaling the frontend stack, mentoring engineers, and shaping the company culture through architectural decisions. This is a leadership position focused on product impact and technical excellence, rather than day-to-day feature development.
Requirements
- 8+ years of professional experience building high-quality web applications.
- Deep expertise in JavaScript, React, TypeScript, and modern frontend tooling.
- Strong foundation in web fundamentals (HTML, CSS, performance, accessibility) and ability to teach others.
- Strong track record of enabling other engineers or product teams through frameworks, tooling, or architectural decisions.
Benefits
- Competitive salary and equity
- Lunch every weekday
- Various snacks
- Fully stocked kitchen
- Pension scheme
- Life assurance
- Health and dental insurance
- Flexible paid time off
- Paternity leave
- Cycle-to-Work Scheme
- MacBooks or Windows
- MacBook discount
- Flexible work from home