Customer Success Manager (m/w/d) – Kundenservice
Inwerk GmbHBaden-Württemberg, Germany
Posted September 17, 2025
Full Time
About the Company
Inwerk GmbH is a leading digital-first office furniture manufacturer and solutions provider, specializing in ergonomic systems, agile workspaces, and new office trends. With over 10 years of innovation, the company has introduced numerous patented designs and won multiple awards for its cutting-edge products. Inwerk focuses on a D2C approach, offering a wide range of office solutions and hosting industry events to drive the evolution of workplace culture.
Job Description
The Sales team is seeking a pragmatic and solution-oriented Customer Success Manager for Biebertal. This role focuses on resolving customer problems, managing delivery/returns, and ensuring efficient communication with both internal teams and customers. The ideal candidate will be calm, professional, and possess strong communication and problem-solving skills.
Requirements
- Excellent German language in written and spoken form, English skills are a plus
- Strong communication skills
- 2-3 years of customer service experience, preferably dealing with complex supply chain and return processes
- Solution-oriented and resilient in handling challenging situations
- Technical skills with a strong use of CRM systems and MS Office
Benefits
- Attractive and competitive salary package
- Fantastic corporate premises with modern office environments
- Modern office environments
- Digital top-of-the-line equipment
- Employee discounts on stylish and ergonomic office furniture
- Range of employee benefits in the areas of health and mobility
- Free parking
- Free drinks
- Free snacks
- Free lunch
