Manager, Technical Operations - Workforce Managment

IQ Fiber is a rapidly growing team that offers 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service. The Manager, Technical Operations – WFM is a high-energy, coaching-focused role that inspires a collaborative, results-driven culture.

Requirements

• Develop and implement efficient dispatch strategies
• Monitor and analyze WFM performance metrics
• Lead, mentor, and train a team of dispatch representatives
• Coordinate with various departments to streamline operations
• Manage and resolve WFM issues or delays
• Optimize routing and scheduling to minimize costs while maximizing service levels
• Maintain compliance with all regulatory requirements and company policies
• Promote a culture of customer service, safety and quality across all the teams