We are looking for a Technical Operations Supervisor to join our team in Jacksonville, FL. As a Technical Operations Supervisor, you will be responsible for supervising the day-to-day operations of the Technical Operations Team, ensuring the team is meeting its goals. You will also be responsible for supervising and coordinating work activities for a team of technicians, ensuring fiber drops, installations, and service calls are completed accurately and on time.
Requirements
- Supervise the day-to-day operations of the Technical Operations Team
- Assist with hiring, onboarding, development, training, and retention of Technical Operations Team
- Lead by example to cultivate and maintain a collaborative, empowered, high-performance, engaged culture
- Supervise team to meet individual and team objectives, evaluate progress and provide ongoing performance feedback
- Manage and improve standards and procedures within the team
- Ensure adherence to customer, company, industry, and Safety standards
- Monitor for compliance to the installation and service quality programs
- Ensure team has the proper equipment to complete assigned work
- Oversee proper operation and maintenance of assigned vehicles, equipment and tools
- Assist with writing and maintaining the internal and external knowledge bases
- Assist with the development and completion of daily, weekly, and monthly reports on team's productivity
- Provide feedback to outside plant construction manager if plant issues are discovered
- Review daily priorities and take appropriate action to ensure results are achieved
- Monitor staff schedule availability and make dynamic changes to schedules
- Develop and administer schedules and performance requirements
- Train and coach the team to improve soft and hard skills
- Act as an escalation point for critical issues
- Perform other duties as assigned
Benefits
- Competitive salary
- Benefits package
- Opportunity for career growth and development
