Client Success Associate

The Client Success Associate role provides client service and relationship management to our Australia based clients across the wealth management market. As a product expert, you will provide client training and support to ensure clients understand how to get the best value from our data and research products.

Requirements

• Manage post-sales onboarding, administration, relationship management, client retention and service for Rainmaker/ISS MI products.
• Develop and maintain excellent client relationships with assigned accounts and with existing and potential Rainmaker/ISS MI clients.
• Become a product expert and provide ongoing training and support to Rainmaker clients, proactively and for inbound queries.
• Work closely with development, data operations, research and marketing teams to provide client feedback for product enhancements.
• Assist the Head of Client Success and Account Management team with the client engagement, retention and renewal strategy for Rainmaker research and product clients.
• Assist Technical Sales team with identifying sales opportunities, client prospecting, upsell opportunities and cross-product solutions.
• Assist Account Management team to manage client renewal pipeline and retention targets in Salesforce.
• Provide operational support, monitoring product usage and assist with client reporting.

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development
• Collaborative and dynamic work environment