Desktop Support Administrator
Itero GroupWashington, District of Columbia, United States
Posted December 29, 2025
Full Time
About the Company
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations.
Job Description
Itero Group is a Women-Owned Small Business that empowers clients to become more optimized, digitally enabled, and data-driven organizations through comprehensive business consulting and innovative delivery solutions. A Desktop Support Administrator is responsible for providing Desktop Support Services to a Government client, managing service request tickets, and performing systems administrative, troubleshooting, and operational duties.
Requirements
- Strong customer service and communication skills
- Excellent interpersonal skills
- Working knowledge of ServiceNow ticketing system
- Experience providing Tiers 1 and 2 technical support
- Excellent attention to detail
- Strong working knowledge of computer terms
- Customer service operations experience
Benefits
- Health & Wellness: Medical (BC-BS), dental, and vision plans
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service
- Retirement Savings: 401(k) plan with company match and auto-enrollment
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance
- Additional Options: Voluntary benefits including pet insurance and student loan assistance
