Software Support Analyst - Student

We are looking for a highly motivated Software Support Analyst to join our fast-paced, customer-focused Support organization. The role provides technical troubleshooting, functional guidance, and high-quality customer service to institutions using Jenzabar products.

Requirements

• Strong technical skills (SQL, logs, web troubleshooting, systems) OR direct experience with Jenzabar products
• Strong customer empathy and ability to remain calm, clear, and professional under pressure
• Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment
• Structured problem-solving approach with attention to detail and curiosity
• Clear, concise written and verbal communication
• Ownership and accountability - you follow through, escalate early, and close the loop
• Collaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership
• Adaptability - comfortable with frequent change in tooling, process, and priorities

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance