Technical Support Engineer - US

This is a full-time, remote technical support engineering position at a partner company for a US-based client. The role involves troubleshooting complex network and system issues, collaborating with clients and product teams, and ensuring seamless operations. The position offers opportunities to engage with a global team and contribute to cutting-edge media and technology solutions.

Requirements

• Minimum 3 years of experience in technical support, preferably with network operators, broadcasters, or network equipment vendors.
• Strong network troubleshooting skills including IP, cloud streaming technologies, ARQ protocols, DNS, and gateways.
• Solid knowledge of Linux operating systems and experience troubleshooting complex systems.
• Proven ability to communicate professionally and effectively with customers.
• Familiarity with SNMP, REST API management systems, or IP media technologies (ST2110, NMOS) is a plus.
• Experience with media transmission (ASI, SDI, JPEG/MPEG encoders/decoders) is advantageous.

Benefits

• Fully remote work
• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Professional development opportunities
• Collaborative team environment
• Performance-based incentives