Key Account Management Team Lead

We are Kaizen Gaming, a GameTech company operating in 19 markets. We're a diverse team of 2,700+ from 40+ nationalities. We offer a hybrid way of working, competitive pay, private health insurance, and more.

Requirements

• Manage the day-to-day operations of the Key Accounts Team
• Deliver exceptional service and enhance customer retention
• Ensure high performance in the Key Account segment and meet KPI targets
• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Team Leader in a similar role
• Experience managing VIP or high-net-worth customers
• Familiarity with retention strategies, loyalty programs, and promotional campaigns
• Analytical mindset with ability to interpret customer data and gaming trends
• Proficiency in CRM tools and account management software
• Strong problem-solving skills with a customer-centric approach
• Native Spanish Speaker and excellent command of English

Benefits

• Competitive pay and bonus scheme
• Private health insurance for you and your family
• Monthly meal allowance
• Multi-sport card
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training