Customer Success Manager

Customer Success Manager at Karbon, responsible for client growth and value delivery, with a focus on practice management and product adoption. The role requires strong relationships, product expertise, and strategic thinking to drive retention and expansion.

Requirements

• Create and own a quarterly success strategy for customer portfolio
• Build strong relationships with customers and use empathy to understand their challenges
• Become a product expert for Invoicing & Payments product
• Manage customer renewals and stay up to date with product roadmap
• Monitor customer health and usage metrics
• Advocate for customers internally and provide important customer insights

Benefits

• Paid Flexible Time Off
• Company paid medical, dental, and vision insurance
• Fully company funded short and long term disability
• Fully company paid life insurance
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend