Customer Support Specialist
KarbonDavao City, Philippines • Cagayan, Philippines
Posted December 11, 2025
Full Time
About the Company
Karbon is the global leader in practice management software for growth-minded accounting firms, providing an award-winning, highly collaborative cloud platform that streamlines work and communication.
Job Description
As a Customer Support Specialist at Karbon, you will provide support to customers in their time of need, drive growth in existing customers, and increase participation in free service offerings. You will also assist in the completion of customer-facing activities and solve customers' problems by building partnerships and driving product/feature adoption.
Requirements
- 1-2 years of customer technical support experience
- Accounting background or experience working with accounting / professional services firms (strong requirement)
- Prior experience with chat / support software
- HubSpot experience is strongly preferred
- BA/BS preferred and have a minimum of 1-3+ years of industry experience in B2B SaaS businesses, accounting professional services, training or education or customer support
Benefits
- Medical, dental, and vision insurance
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program